Terms and Conditions
Last Updated: 23/06/2026
1. About Us
These Terms and Conditions govern the use of this website and the purchase of products from PetsNarniaa.
By using our website or placing an order, you agree to be bound by these Terms and Conditions.
2. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to place an order through our website.
3. Products
We sell pet-related products and accessories. We make every effort to ensure product descriptions, images, pricing, and availability are accurate. However, colours and appearance may vary slightly from those displayed on your device.
All products are subject to availability.
4. Orders
When you place an order, you are making an offer to purchase products from us.
An order is accepted only when we send you an order confirmation email or dispatch confirmation.
We reserve the right to refuse or cancel orders where:
- Products are unavailable;
- Pricing errors have occurred;
- Fraudulent activity is suspected;
- We are unable to fulfil the order.
5. Pricing and Payment
All prices are displayed in GBP (£).
Prices include VAT where applicable unless otherwise stated.
Payment must be received in full before products are dispatched.
We accept payment methods displayed at checkout.
6. Delivery
We will make reasonable efforts to deliver products within the estimated delivery times shown on our website.
Delivery times are estimates only and are not guaranteed.
Risk in the products passes to you upon delivery.
Ownership of products remains with us until full payment has been received.
7. Consumer Right to Cancel
If you are purchasing as a consumer within the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.
To exercise your right to cancel, you must notify us in writing by email.
Returned goods must be unused, in their original condition, and returned within 14 days of notifying us of cancellation.
Refunds will be processed within 14 days of receiving the returned goods or proof of return.
You may be responsible for return postage costs unless the item is faulty or incorrectly supplied.
8. Faulty, Damaged, or Incorrect Goods
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
If a product is faulty, damaged, or not as described, please contact us promptly.
Where appropriate, we may offer:
- A replacement;
- A repair;
- A full or partial refund.
9. Pet Safety
Customers are responsible for ensuring products are suitable for their pets.
Pets should be supervised when using toys, treats, or accessories.
We are not liable for injury, illness, or damage resulting from misuse of products or failure to follow product instructions.
10. Intellectual Property
All website content, including text, images, logos, graphics, and designs, is owned by or licensed to us and protected by intellectual property laws.
You may not reproduce, distribute, or exploit any content without our written permission.
11. Limitation of Liability
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Any liability that cannot be excluded under UK law.
Subject to the above, our liability shall be limited to the amount paid for the relevant order.
We shall not be liable for indirect or consequential losses.
12. Privacy
Your personal information will be processed in accordance with our Privacy Policy.
13. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time.
The version published on our website at the time of purchase will apply to your order.
14. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Information
If you have any questions regarding these Terms and Conditions, please contact:
PetsNarniaa
petsnarniaa@gmail.com